Invanor
Privacy Policy
Effective date: 19 September 2026
Invanor respects your privacy and is committed to handling personal information responsibly. This policy explains how we collect, use and protect information when you contact us or use our website.
Information we collect
When you request a quote, contact us through our website, Facebook Messenger, WhatsApp Business, email or telephone, we may collect your name, contact details, project location, service requirements, message history, drawings, photographs and other information you choose to provide.
How we use your information
We use this information to assess your enquiry, prepare quotations, communicate with you, arrange site visits, provide our fabrication and engineering services, manage customer records and improve our service. We may also contact you about a related service where permitted by law. You can ask us to stop marketing communications at any time.
Messenger and WhatsApp enquiries
Messages sent to Invanor through Facebook Messenger or WhatsApp Business may be recorded in our customer relationship management system so that our team can respond to your enquiry and manage follow-up. We do not use these messages for purposes unrelated to your enquiry without an appropriate legal basis or your consent.
Sharing information
We do not sell your personal information. We may share information only with people and service providers who need it to deliver our services, such as employees, contractors, suppliers, professional advisers and technology providers. They must handle the information appropriately. We may also disclose information where required by law or to protect our legal rights.
Keeping information secure
We take reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse or disclosure. Access to customer records is limited to authorised personnel who need it for their work.
Retention
We keep enquiry and customer information only for as long as it is reasonably needed for the purposes described in this policy, for legitimate business records, or to meet legal and accounting requirements.
Your rights
Subject to applicable law, including the Protection of Personal Information Act (POPIA), you may ask to access, correct, update or delete your personal information, or object to certain processing. To make a request, contact us using the details below. You may also lodge a complaint with the Information Regulator of South Africa where applicable.
Contact us
For privacy requests or questions, contact Invanor’s Information Officer at info@invanor.co.za or call +27 61 514 1468.